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PBX Solutions > Panasonic Software

   

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Tel : (+91-22) 42 638 888

E : info@teamtelesystems.com

Communication Assistant

The Panasonic Communication productivity suite is a highly intuitive -PC based software application suite that converges telephony with screen based presence, availability, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.

Features

For Personal Productivity

CA Basic

Point and click unified communications for desk-based or remote workers.

CA Pro

Intuitive point and click telephony fully featured real-time presence indication. Stay informed of users availability in different locations.

  • Presence
  • Visually Dial Contacts
  • Incoming Call Popup
  • Chat
  • Searchable History
  • IP Softphone (Option)
  • CRM Integration
  • Easy Access to Common Phone Functions
  • VMA (Voice Mail Assistant)
  • Microsoft Outlook Integration
  • Support LDAP
  • Support Thin Client

For Team / Group Productivity

CA Supervisor

Team supervisor can easily monitor and manage real-time telephony activities of group members and agents.

  • Monitor Telephony Activities
  • Call Monitoring
  • Call Distribution Incoming Call Distribution (ICD) Group
  • Manage Team Members Calls
  • Quick Reports

CA Operator Console

An operator can use the software to easily handle all calls, professionally handling communications between customers and colleagues.

Communication Assistant - Voice Mail Assistant (VMA)

Voice Mail Assistant allows Unified Messaging functionality, giving users the means to access and retrieve in the order they prefer any voice messages left for them.Companies using the optional advanced KX-TVM Voice Messaging solution can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant. It can be launched directly from Communication Assistant via the Message icon.

Voice Mail Assistant

Network Camera Integration with Communication Assistant

Panasonic Network Cameras can also be integrated, allowing users to answer a Doorphone and open the door after viewing the Network Camera video feed on screen.

Entrance / Reception

Mobile Communication Assistant

Mobile CA is a software application installed on your mobile device, which is paired with a PBX extension, such as a proprietary telephone.

Communication Assistant - IP Softphone

Panasonic Communication Assistant IP Softphone module allows road warriors, sales and support staff, or any other power user to use their computer as an IP Phone for easy access to unified communications. The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the IP Softphone. All employees can be centrally connected to the corporate KX-NCP, providing advanced desktop productivity based on highly cost effective VoIP communications.

Voice Mail Assistant

Integration with Microsoft® Outlook®

Communication Assistant seamlessly integrates with Microsoft® Outlook® allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts.

Microsoft® Outlook®

Integrating with Business Applications

KX-NCP supports Computer Telephony Integration (CTI) enabling telephony and computers to work in sync thus providing powerful PC-based productivity tools. The system supports IP based CTI integration via the below two mature industry standards.

1. Telephony Application Programming Interface (TAPI)
2. Computer Supported Telecommunications Applications (CSTA)

Leveraging TAPI and CSTA interfaces to augment business communication capabilities, businesses can integrate with leading third party application solutions available on the market to provide software productivity applications for businesses that cover all aspects of business requirements.

  • Confirm colleague availability and presence
  • Easy access to system phone functions
  • Dial easily through your database
  • Integration with IP camera
  • Record conversations directly into Voice Mail (TVM50/200)

Voice Recording

The latest technology in PC based Voice Recording

The Panasonics voice recording sophistication means you can record both at the extension and at the exchange line of the phone system. Ideal for 24/7/365, high demand, heavy duty environments.The Panasonic voice recording solution allows you to:

  • Implement a solution that ensures all recordings are safely stored in their original format and any subsequent tampering of copied files is automatically detected.
  • Archive calls efficiently to external media, or to an alternative drive continuously, daily or on demand
  • Monitor and playback up to 256 channels in real time.
  • Receive full information on your call patterns via reports on total calls, average calls, agents training score, peak call periods, and individual agent verses group reports.
  • Monitor your calls for training and quality purposes as well as giving your business and staff an added level of protection.
  • Save multiple copies of your recordings to hard drive, network drive or ftp.
  • Easily expand your system as your business grows or your needs change.
  • When it comes to a secure, high quality system, there really is no compromise

The Panasonic Voice Recording System ensures that your recordings will be accurate and safely stored, should you need to consider legal advice or action.

Music and Messages On Hold

Panasonic Messaging on Hold Solution
Take Complete Control of Your Telephone Messaging

The Panasonic Messaging on Hold Solution can now make your telephone system work harder for your business. It works using a web-based graphical interface and is compatible with all standard Microsoft Windows operating systems.Quick and easy to use, the system gives you the power to:

  • Increase sales by promoting products/special offers while customers are on hold
  • Cross sell products to existing customers
  • Improve customer satisfaction by reassuring them that they have not been forgotten
  • Improve the efficiency of your office
  • Answer frequently asked questions
  • Make public announcements via your telephone system
  • Improve the image of your company as being more efficient and professional

Your messages are ordered through a completely secure website service. The service will have your message scripts recorded for you, allowing you to choose the voiceover and background music to go with them. Messages will be recorded and delivered within 24 hours to your web account ready for you to download and start using.

You can view all your messages, program which ones are to be played, and when - choosing what time of day, what days of the week, the month and even the year.

The software package includes a standard on hold message as well as six additional message vouchers - providing an affordable way to build a library of massages for your business. And, should you need to add further messages, top-up vouchers are available in packs of six or eighteen.

Additional Features:

Controlled from any PC on your Local Area Network (LAN)

Hospitality Solutions

Features

Affordable Hospitality Solutions

The Panasonic KX-TDA Hybrid IP PBX comes with an exciting array of business intelligent features specificallydesigned to help the Hospitality businesses where extensions correspond to guest rooms. This includes businesses such as Bed-n-Breakfast, Motel, Hotel, Long Term Elderly Care Centers (Nursing homes), Medical Clinics as well as some Hospitals.

With the KX-TDA Hospitality Solution - business receptionists can easy Check-in/Check-out guests using system telephones, generate detailed call record printout at guest check-out time, as well as setup remote wake-up or reminder alarms for guests. In addition, when integrated with the Panasonic KX-TVM voice mail messaging systems, the KX-TDA PBX allows for private voice mail for every guest room, automatic voice mailbox cleanup on guest checkout, as well as timed reminder/alarm that guests could easily setup from their own room phone using simple Voice Guidance.

 

 
 
 
 
 
 
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